The ChallengeA 6-figure Italian fashion e-commerce brand was losing EUR 45,000/month in abandoned carts and unanswered sales queries. Their single sales agent worked 9-5. International cus
The Challenge
A 6-figure Italian fashion e-commerce brand was losing EUR 45,000/month in abandoned carts and unanswered sales queries. Their single sales agent worked 9-5. International customers in different time zones got zero response. Cart abandonment was 78%.
What We Built
Orazen deployed an AI-powered sales infrastructure using the Orazen Memory Graph for persistent customer context:
- Cart Recovery Agent: Personalized WhatsApp recovery with dynamic discount offers
- 24/7 Sales Concierge: Product recommendations, size guidance, and order assistance
- Cross-sell Engine: AI analyzes purchase patterns and suggests complementary products
- Customer Memory Graph: Remembers preferences across sessions for personalized experiences
The Results
- Revenue doubled in 60 days (EUR 82K → EUR 164K/month)
- Cart abandonment: 78% → 31%
- Average order value increased 34% via AI cross-sells
- Customer lifetime value up 2.8x
- EUR 14,700/month saved on support costs
"The AI sales agent closes more deals than any human we ever hired. It works while we sleep and our international sales have exploded." — Francesca D., Founder
